Appalling terms and conditions for returns and refunds. Outrageous misrepresentation re purchasing. There are 2 options for dresses standard or custom. One would assume that standard is off the peg and ready, so I purchase standard. That way, the product has not been tailored and could be returned, right?? WRONG. Then came the emails requesting measurements for a tailored dress. Utterly confused I stated that I only wanted standard size and had not paid or chosen for a custom. They then replied stating that everything is made to order and therefore the process has started. After complaining a number of times demanding immediate cancellation and full refund, no more replies from them. It is utterly stressful and upsetting when you know your money has been taken over a very poorly worded and misleading website and set of terms. Upon demanding a cancellation and refund (and this was within 8 hours), the messages went dead. No replies and now an onwards battle. Looking into their website further, immediate cancellations request on 90% refund plus your P&P. I can deal with the P&P but 10% loss is disgusting. Seriously, if you have any doubt whatsoever on colour, style or size, you've pretty much had it. The silence from customer services once a complaint was raised was utterly unacceptable. We are now short of bridesmaid dress options will very little spare time. Utterly upsetting and no sign of cancellation or refund. Do yourself a favour, read all of the terms and conditions, and don't expect standard returns if it it just doesn't suit you, which let's be honest, it quite a normal thing.