The dress it's self was well made and arrived promptly, I'll give them that. However, the dress came in the wrong colour. All I did was request a swap in colour, it shouldn't have been a problem because 1) it was them at fault, I definetly requested the right colour and 2) I ordered a standard size 10 so it wasn't custom made for me, so surely they could have sold the dress on. Firstly, they took ages to reply to my email and when they eventually did reply (after I messaged them on Facebook, Instagram, email and live chat) they ignored my problem and simply said "we suggest you keep the dress, but we can give you a big discount on your next order". The problem is, it was a bridesmaids dress and HAD to be a specific colour. The responses I received them were absolutely ridiculous, like they were written by a 5 year old. At one point they told me to place an order for 3 dresses and the 3rd would be half price. Why on earth they thought that would fix my problem is beyond me. I now just want a refund and as soon as that word was mentioned, all contact went dead. They are now completely ignoring me. I have had to order another dress elsewhere. Do not order from this site.