I had not received my purchased item after several weeks and I knew there was a problem I contacted the customer service area and the representative was Outstanding. She immediately began to investigate the issue and kept me updated of the process with E-mails. After exhausting all avenues to remedy the issue, they contacted me and advised me of their determination of the investigation, I was informed that I would be receiving a refund. The investigation was in a timely manner and the representative was apologetic but most importantly she was extremely knowledgeable, professional, courteous, and understanding. I would highly recommend to anyone to use this site to purchased electronic’s, and other goods.