This bank is the worst bank in the UK. They claim to be a business bank. They aren't ! Starling turned a routine business to business wire transfer and created a nightmare . They refused to credit the customer or return the funds to sender even under recall notice. Their lack of consideration and efforts to resolve any questions or issues only accentuated their distain for customers , violation of uk bank regulations( failure to give written notice ) and underscored their rank amateurism and unprofessionalism in dealing with international business . Their inaction lead to tarnished reputations for non performance and hundreds of thousands of dollars in penalties and legal costs because the company's couldn't complete their contractural obligation . Do not use this bank. Run Away.