Bought insurance a few days ago, once i reviewed the docs when they were sent to me , I had to add some information that was missing. Called all the numbers they have, No answer even after waiting for up to 30 minutes. I’m travelling in 2 days and not sure if I’m covered as they will not allow me to speak with them, they will not email back despite several emails from me, the sales lady i did manage to speak to was also shocked how they are not answering call even from her, internally. I was told to just keep trying, it is a busy period for the insurers as COVID rules relax but absolutely no excuse to ignore existing customers and not reply to emails