Most of the good reviews on that other review site are about the ease of buying the policy but just wait until you get to the claims procedure. I spent ages uploading all the paperwork online, filling in the form as requested.... it is supposed to take 21 days max and it is now some 6 weeks since I submitted them. Worse - all my information I uploaded which I should be able to view under 'My Claims' section of my online account, is not there. I did not receive acknowledgement of receipt. Even worse - just received an email from them asking me to fill in a Holiday Cancellation form with all documentation. Thing is, my holiday wasn't cancelled - I had an accident whilst on holiday and had to pay the hospital. And now I have to go back to going through their never-ending phone system.. literally waiting hours.... This company is terrible. Covid or not.. there is no excuse and they should. not be selling policies if they haven't got the staff to fulfil them at the moment. Beware and don't believe the reviews on Trust Pilot.. dig deeper...