APPALLING LACK OF CUSTOMER SERVICE. DISGUSTING TREATMENT TO A CUSTOMER OF MANY YEARS WHO HAS NEVER CLAIMED ON HER TRAVEL INSURANCE. I had an annual Worldwide Travel Insurance policy with Staysure which expired this October. I rang up (1 hour & 1/4 on phone) to advise them of my lung cancer condition, the fact that the chemotherapy I had this year had destroyed it etc. At the end of the Total questionnaire I had to go through I was informed they could no longer insure me based on my honesty, and that they would refund the cover, was that ok? PLUS, WAS THERE ANYTHING ELSE THEY COULD HELP ME WITH!!!?????ABSOLUTELY NOT. There is a "script" . I was on the phone very calmly pointing out that lung cancer with no symptoms, no medication etc is NOT GOING TO KILL ME, or prevent me from travelling. However I was informed there was no-one further up the food chain that I could talk to. Their under-writers had refused me. So obviously the personnel at Staysure get paid by the "cloud". I phoned again, another 1/2 hour going through the "script", excluding insomnia since that is irrelevant. The guy on the phone was looking at the policy they had cancelled. I told him to throw it away and had to help him with words such as EMPHYSEMA that he could not pronounce etc. "Haematoma". Did he even know what that was? Nope. I explained it was a "one off" condition that I had had years ago, in my buttock that was drained with a needle. The Haematoma happened when stationery, spontaneously in my hamstring area. What injury. I couldn't get through to him....past condition, resolved, not an ongoing condition. By the end of the conversation I was exhausted, polite - guess what - REFUSED INSURANCE COVER. I am fit and well and thriving. Customer services emailed me yesterday to say that someone would be phoning me to go through the questionaire again - No-one phoned. Totally disreputable way to carry on. Didn't exclude conditions, just thrrew me off the insurance. UTTERLY SPEECHLESS. DO NOT GET INSURANCE WITH THIS COMPANY. I rang another insurance company suggested by Staysure, who turned me down and suggested I phone their "sister company Stasysure". Oh my goodness.......