My sister in law had the loss of a case from a ship to the hotel - the Staysure underwriters, Davies Group, have said after weeks of supplying receipts and other requested information, that they can’t pay out because in their terms and conditions, the case must always be in sight! So I can only deduce from that, that they had no intention from the start of the claim, to pay this. That presumably means that anyone who loses a case during a flight or ship transfer cannot claim. Why did it take them weeks to let my sister in law know this? I would advise anyone thinking of taking out insurance with ‘Staysure’ - to STAY CLEAR. This insurance seems to be nothing but a scam. This will now be escalated.