Claim 2454766; Policy Number 19394473 On a river cruise and developed COVID; we were asked to leave the ship and put into a hotel the ship has booked for us, also a taxi. Claim delivered on 29 June by Royal Mail - Tracked. Since that time dozens of emails from Davies Group which say absolutely nothing. We waited and waited for a response, we eventually managed to obtain a claims number but were informed it was our RESPONSIBILITY to do so! REALLY, I thought we were the client. Staysure do not want to know, and three months later we are still waiting for our claim to be settled. Does anyone actually work in any of the companies Staysure seems to layer itself with? The Davies telephone number rings and rings but no-on ever answers. Telephone calls to Staysure line - oh wrong number but no help given or offered. Davies indicated they "hoped" to settle claims 22 September, that date is now well past. During this sorry saga we have received over 22 emails from Davies Group, all saying "correspondence received - need another 15 days" or automated response. Do the people who work with these companies actually manage to sleep at night, the companies are with-holding monies which belong to the people who have bought insurance, for whatever reason, in good faith and are treated appallingly. Next stop the Ombudsman. I suppose we shall receive the churned-out response "we are disappointed etc." Not so disappointed as we are. Would we buy Staysure Insurance again - DEFINITELY NOT. David and Louise Whitehall