Tried to update medication hustory online as requested. System wouldn't allow me to so had to phone. This apparently would incur a charge of £10 without a screenshot to 'prove' that system not working. Took more than £10 worth of my and operator's time to manage a screen shot that in any case won't prove a thing. I'm deeply unimpressed. Call centre operator was very patient. It's the system that is rubbish.
2 years ago
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