We were unable to take our holiday on 3rd September due to serious head on collision, husband was in hospital for 5 weeks after a heart attack whilst driving, I was in hospital 2 weeks the accident happened August 18th ,I've sent them our hospital discharge notes plus a letter from TUI stating we didn't board the plane or arrive at the hotel in spain and still Staysure haven't paid us out, its almost 3 months now since I submitted our claim, they're a bunch of thieves, they've take another 2 months payments despite me declining to renew our policy on 31st October, they haven't refunded those payments either DONT EVER USE STAYSURE