We have just taken out Staysure insurance for my female partner. She is 80 and cannot use a computer. This was before all before we had created an account for her. We went through the medical questions and the quote was for £92. This was discounted by 20% since I had introduced her me being a previous customer. The payment went through OK as usual. The documents - which we now need to print out - were reported as being sent to her account. But we couldn’t access them because she didn’t yet have an account!!! We tried to create an account but this failed. So where are the documents??? And how do we access them? I need to print them out for her. They weren’t sent to her email address, which would have been simple. BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. This is all too convoluted for elderly folk. I am 75 and even being computer literate cannot find out what to do. Why can’t the documents be sent to her email address directly? This creating an account is a totally unnecessary step. I cannot recommend your services due to this. Zero stars on Reviews I’m afraid. Ex-customer