Despite having a completely new condition a few weeks after paying for the policy. I was told not able to claim for cancellation under ANY circumstances. What makes it worse is that I didn't have to have any treatment and doctor said I was fit to travel. But staysure also said they would not accept claims for any pre-existing conditions so basically the policy was not worth having. Saving grace is that after I was told I could not get any money back for cancelling the policy A more helpful lady got me a third back. Sorry cant remember your name.