Took insurance for 5 week trip to Australia and Singapore. When I checked policy it was for 7days only. They said they based it on my online quote. I wanted a real person to help to stop this sort of thing happening. Apparently I was told twice the one week dates. I obviously have not heard the recording, but seriously doubt that. I got a straightforward refund. But seriously who gets 1 week travel insurance for that far away. I already explained that other companies wouldn't insure us for more than 31 days and needed 38 days. Still lesson learned, just because the company is supposed to be a good one. Shop around, much cheaper elsewhere, and the dates are correct.