The vast majority of these reviews are from people that are lucky enough to never have had to actually make a claim on their Staysure policy. Please, before taking out a policy, read the below from someone who has during one of the most stressful and traumatic periods of my life. My father fell ill whilst on holiday in the Caribbean with my mother, experiencing severe and multiple symptoms with no clear cause (it was later diagnosed as sepsis combined with a minor stroke). He was admitted to hospital immediately and I flew out from the UK to support my mother. Staysure confirmed cover and accepted that medical repatriation was required the next day, but requested sight of my father's medical records, which seemed reasonable. We did that the same day. There then followed a ten day period in which Staysure did precisely nothing. Nothing whatsoever. Despite daily incessant chasing from our end, they constantly prevaricated, fabricated excuses, and generally failed to take any effective action whatsoever. At not point did they proactively offer assistance, offer updates on the developing situation, or take any step whatsoever to reassure us that they grasped the gravity of the situation and were doing everything they could (or indeed anything) to arrange for my father to get home. In the end, Staysure arranged air evacuation only because we wrote to our MP, who applied pressure to them, and to a Sunday Times journalist who also wrote to them. I am convinced that without the added pressure from those individuals the evacuation could have taken weeks longer. My father was eventually evacuated 11 days after being admitted to hospital, and 10 days after Staysure accepted that he should be medically repatriated. During the air ambulance, despite knowing my father had kidney issues, the medical team failed to insert a catheter properly, meaning that my father despite being semi-conscious must have been in agony for the entire flight. He had 1.5L of retained fluid on arrival in the UK. This led to a severe kidney infection due to the negligence of the air ambulance staff. He had a major stroke a couple of days later and died a week after that. Whilst he was in hospital in the Caribbean I had to go to my father every day during the last days of his life, when all he wanted to do was to go home, and tell him that once again he wasn't going home that day and that I had no idea when he would be able to go home. I had to watch him collapse in tears each time, and accuse me and my mother of not trying to get him home and abandoning him abroad. These are some of my last moments with him. This was all because of Staysure's inaction their apathy, and their sheer lack of basic human empathy. I cannot tell you how incredibly draining it is having to try and support a terrified, severely ill family member abroad when the people that are supposed to be helping you get him better and back home are doing precisely nothing, meaning you have to battle with them every single day. The pit of dread I felt in my stomach when I was heading into hospital every day to give no news was indescribably awful. It isn't hyperbole when I say dealing with Staysure was a traumatising experience. If you are considering taking out an insurance policy with, I am pleading with you for your own sake to go elsewhere, as I would not want anyone else to go through what I and my family did. We did complain to Staysure. They upheld the complaint, and in recognition of what they had put us through, felt that £200 would be adequate compensation. I cannot use the words I would like to describe these people. Please, please, do not make the mistake we did.