I put in a cancellation claim in June due to myself being ill. I had letter of doctor saying I was unfit to travel, letter from Jet2 saying I didn’t board the flight etc. Staysure bombarded me with emails asking for extra documents. Every time I returned a document they asked for more! I rang them numerous times I was either on hold for an hour or they would say they would call me back and they never did The service is appalling. I even filled in a complaint form 2 weeks ago no one has had the courtesy to contact me! PLEASE DO NOT INSURE WITH THEM THEY LITERALLY IGNORE YOU IF YOU NEED TO CLAIM.