When I had a serious illness days before I was due to fly, I was hospitalized and I was barely conscious, I was un able to travel anywhere even home from the hospital. We had only booked outward and return flights, my son tried to cancel both flights unfortunately as I was the person who booked the flights I had submit the cancellation. EasyJet was very accommodating but RyanAir not so much, after many stressful weeks I decided to submit my claim through my travel insurance, this process was as bad as RyanAir and not very successful, more barriers, I decided not to proceed with any claim. However I have just received a credit note from RyanAir out of the blue. I was not impressed with Davis group’s handling of my claim so I have instructed them not to precede. I normally automatically renew my insurance Annual insurance policy but after this experience I will not being renewing when my policy is due to be renewed.