I insured with Staysure for a holiday in Sri Lanka. Between arranging holiday insurance and departing I had an attack of bursitis and my physio suggested booking me for a guided scan and cortisone injection. I informed Staysure and they cancelled my holiday insurance but did not bother to let me know. I found out only by chance. Do not use this company they just take your money but do not offer proper insurance and they are not professional. They are unable or unwilling to explain why something so minor as a bursitis scan should necessitate cancelling my insurance. I paid £250 ,money down the drain or just adding to their profits.