I made the mistake of moving my travel insurance to Staysure based on reviews. I then needed to make a claim for a cancelled holiday due to medical reasons. Claims are handled by Davies Group and you don’t get to deal with a person. All emails are signed off simply as Davies Group. I’ve provided all information but keep getting emails asking me to send a ‘missing document’. When I reply to ask them to be more specific as I’ve already sent everything, I get another generic, impersonal email back repeating the same message. This is by far the worst insurance company I’ve dealt with and I actually paid slightly more thinking they’d be better.