I have tried to contact this company about my travel insurance for several weeks, they respond to emails with a standard mail saying they will be in touch with 48 hours, you never hear from them again, you can't speak to them on the phone, it just rings and rings then goes dead. Their chatroom offers you a phone call back but they never ring. They say and I believe them that they are very busy because of the coronavirus, so why make promises to respond if they have as far as I can see no intention of engaging with customers. If there was an option to rate this company as a zero I would but unfortunately 1 star is the lowest rating Steer clear of themif you want decent customer service