Having a bad experience with customer service placing a customer gooseneck order. I purchased a 16 inch topanga then realized I needed an extension. Went back to the product on the web under accessories and purchased what I thought was an extension. It turned out to be a ceiling extension that doesn't work with the wall mount gooseneck. This was deceiving since I found it under the accessories for that fixture. I contacted customer service to try an order a customer 28 inch gooseneck and not having any success with Cecilia just around and around and around. So I've decided to return the fixture plus the accessories I ordered because of this. Unfortunately I really like the quality of the fixture, but I cannot hang the fixture without a longer gooseneck. Cecilia indicated that you can do a special order for this for $150 which is fine, but I cannot get her to place the order. So, I am returning everything I ordered. Thanks for the hassle.