Took my 2017 Verso in for a full service and tyre change at the Cambridge branch yesterday. Also asked them to check the touch screen which is out of synch and specifically said that I was having issues programming the SatNav because of this. I told both the person who took the booking in their service centre over the phone and the pick up driver who made a note. We then both did a thorough walk around of the car and he noted that there were no scratches or dents. The car is really only used for the school run and shopping and has one very careful owner from new. Received the car back surprisingly quickly and the drop off driver was in a hurry to go. I made a point of stopping him and asking him how the service went as I walked around the car for a quick inspection. I was really only checking the correct tyres had been replaced but to my surprise I found small scratches on the back near the number plate. The driver shrugged it off as just 'dirt' picked up during the drive but I ran my fingers over it and it is clearly scratched. I was on the verge of letting this go as they were only small scratches and had not gone deep. Then to my horror my eyes looked below the scratches and found a line of scrapes with indentations which had actually gone through the paintwork. The car is Tyrol Silver and the scrapes and dents were showing a dark metal below. When I pointed this out to the Toyota guy he just shrugged and dismissed it once again. I got annoyed at this stage and insisted this was not there at the walk round inspection before it was taken in. These scrapes are clearly visible being in a line and so dark against the silver colour of the car. When he saw me become agitated he took it more seriously and took out his mobile to take some pictures which he said he would pass onto the office when he got back. Someone will be in touch he assured me. A couple of hours later I could no longer wait and called them up myself. Tried to speak to Paul who was dealing with my service only to be told he was busy but they were aware of the issue and he would call me back. No call back. The following day I waited until midday until calling them. Immediately Paul picked up and on hearing my voice admitted sheepishly he'd been meaning to call me. Then he asked me what it was I wanted? Really so he did not know there was an issue with the service? Neither the drop off driver nor the previous person I spoke to had told informed him of the scratches? So I jogged his memory and he recalled being informed of the issue. Then proceeded to tell me that he'd seen the photos and 'that is not the sort of thing that would have happened here'. Really? So accidents never happen on your busy, overcrowded site where to find a parking space is nigh impossible and cars are crammed every which way on the parking lot and pavements? And your staff have never reversed into anything, ever? The sheer rudeness and lack of customer service is appalling. This is the sort of fobbing-off story I would expect from cowboy garages or even a certain popular chain of mot/service providers but not of a Toyota dealership. Especially when it was clearly done while in their care and is not an expensive fix if they value their customer. I have spent a lot of money buying into their expensive service plans so would expect better treatment.  The call ended with Paul saying I should send an email to their manager who no doubt would have given me the same runaround. No, I would rather vote with my feet. I WILL NEVER DO BUSINESS WITH THESE COWBOYS AGAINI WILL LIKELY NOT BUY ANOTHER TOYOTA CAR.