Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.04

4.0 Rating 156 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

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Metrics

4.0

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“We are now on our seventh Yaris and the sales staff have always been friendly and attentive. The attention we had from Jamie Marrington from start to handover was exceptional, calm and professional. He kept us informed through the whole process. We must also mention the lovely bubbly friendly Jane on reception, who kept our hot chocolate topped up! Maria & Paul”

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Posted 5 days ago

“The car we got is very good. We had excellent service from them. Nothing too big or small for them to handle. Very clean place to sit and have one of their very nice coffees while pondering over the deals they were offering us.”

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Posted 1 week ago

“I had an appointment yesterday with Marius to discuss my current finance agreement and look to improve my current APR rate. Marius was excellent. He explained everything in terms I could understand and was able to give me an excellent deal on a new vehicle. He was very professional and very helpful. I would definitely recommend him to my friends and family. As I have not had good experiences with other sales staff in the past, Marius assured me he would do his best for me, and he did!”

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Posted 3 weeks ago

“Thanks Mark Frost for collecting and delivering our Lexus recently in such a clean and polished state Mark is always so polite and helpful and rings us before collection and delivery .Great service . Thank you .Will always use this company”

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Posted 1 month ago

“My Lexus was booked in for a service, it was picked up and dropped off by Ian. A very courteous and hassle free service.”

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Posted 2 months ago

“To Whom It May Concern, Subject: Dispute Regarding Payment and Service Issues I am writing to formally express my concerns regarding the unsatisfactory service and lack of communication I have experienced at your dealership during the repair and maintenance of my vehicle. These issues have caused significant stress, inconvenience, and financial burden. I seek clarity on whether these problems arise from individual errors or systemic shortcomings. Summary of Events and Issues 1. Initial Diagnosis and Warranty Discussion o Upon bringing my car in for repair, I was informed that the catalytic converter was faulty. I specifically inquired whether the repair would be covered under warranty. o The customer service representative stated, "We don’t know; we will put the part first, take pictures, and then send them to Toyota." o I made it clear that I would only proceed if the repair was covered under warranty, as the quoted amount (£2,700) was unacceptable. o Confusingly, subsequent repairs for an A/C gas leak were covered under warranty, while the catalytic converter repair was not. This inconsistency undermines the transparency of your process. 2. Appointment Delays and Poor Communication o I received an email requesting I bring the car in on October 16, 2024. Upon arrival, I was informed that the part had not arrived, and the appointment was rescheduled for October 24, 2024. o I was told I had been notified via a phone call, yet I did not receive an email, which would have been a more reliable communication method. 3. Misleading Paperwork and Warranty Dispute o On October 24, I was presented with a document for £2,055 to sign. Believing this was standard procedure (as I had previously signed similar documents for inspections without charges), I signed in good faith. o After the repair, I was shocked to be charged £1,855, with the explanation that my warranty was "voided" due to a gap in service history. o This critical information should have been disclosed before proceeding with the repair. Had I known, I would have opted for a local workshop, which quoted £500 for the same repair. 4. Inconsistencies in Warranty Application o The A/C repair was eventually covered under warranty, but the catalytic converter repair was not. This inconsistency raises serious doubts about the integrity of your warranty assessment process. 5. Service and Billing Concerns o During a service on September 6, 2024, I was charged £205 for air conditioning maintenance, even though the system was functioning perfectly prior to the service. Since then, the air conditioning has not worked properly, with one side blowing hot air while the other side blows cold air. Subsequent repairs resulted in both sides emitting cold air. o This issue has rendered my car inoperable for taxi services for three months, during which I incurred insurance costs and other expenses without earning income. o Despite repeated visits to address the issue, it remains unresolved. Each time I was assured the problem was fixed, only to be informed later that additional parts were required. My car has spent multiple days in the workshop without resolution. o I have also not received an invoice for the air con repair which they repair in warranty despite repeated requests, raising concerns about transparency and justification of charges. 6. Customer Service Issues o A staff member, who identified herself as "T," wasted two hours of my time with unhelpful responses and failed to address my concerns adequately. Her dismissive attitude and lack of resolution only added to my frustration. Impact on My Work The unresolved air conditioning issue has severely impacted my work as a taxi driver. Customers have complained about the extreme temperatures in my car, and some have refused to travel with me. This has resulted in significant income loss, compounded by the financial burden of ongoing insurance and maintenance costs for a car I could not use. Requested Resolutions”

Helpful Report

Posted 3 months ago

“To Whom It May Concern, Subject: Dispute Regarding Payment and Service Issues I am writing to formally express my concerns regarding the unsatisfactory service and lack of communication I have experienced at your dealership during the repair and maintenance of my vehicle. These issues have caused significant stress, inconvenience, and financial burden. I am seeking clarity on whether these problems arise from individual errors or systemic shortcomings. Summary of Events and Issues 1. Initial Diagnosis and Warranty Discussion Upon bringing my car in for repair, I was informed that the catalytic converter was faulty. I specifically inquired whether the repair would be covered under warranty.The customer service representative stated, "We don’t know; we will put the part first, take pictures, and then send them to Toyota."I made it clear that I would only proceed if the repair was covered under warranty, as the quoted amount (£2,700) was unacceptable.Confusingly, subsequent repairs for an A/C gas leak were covered under warranty, while the catalytic converter repair was not. This inconsistency undermines the transparency of your process. 2. Appointment Delays and Poor Communication I received an email requesting that I bring the car in on October 16, 2024. Upon arrival, I was informed that the part had not arrived, and the appointment was rescheduled for October 24, 2024.I was told I had been notified via a phone call, but I did not receive an email, which would have been a more reliable method of communication. 3. Misleading Paperwork and Warranty Dispute On October 24, I was presented with a document for £2,055 to sign. Believing this was standard procedure (as I had previously signed similar documents for inspections without charges), I signed in good faith.After the repair, I was shocked to be charged £1,855, with the explanation that my warranty was "voided" due to a gap in service history.This critical information should have been disclosed before proceeding with the repair. Had I known, I would have opted for a local workshop, which quoted £500 for the same repair. 4. Inconsistencies in Warranty Application The A/C repair was eventually covered under warranty, but the catalytic converter repair was not. This inconsistency raises serious doubts about the integrity of your warranty assessment process. 5. Service and Billing Concerns During a service on September 6, 2024, I was charged £205 for air conditioning maintenance, even though the system was functioning perfectly prior to the service. Since then, the air conditioning has not worked properly, with one side blowing hot air while the other side blows cold air. Subsequent repairs resulted in both sides emitting cold air.This issue rendered my car inoperable for taxi services for three months, during which I incurred insurance costs and other expenses without earning income.Despite repeated visits to address the issue, it remains unresolved. Each time I was assured the problem was fixed, only to be informed later that additional parts were required. My car has spent multiple days in the workshop without resolution.I have also not received an invoice for the air conditioning repair conducted under warranty, despite repeated requests. This raises concerns about transparency and justification of charges. 6. Customer Service Issues A staff member, who identified herself as "T," wasted two hours of my time with unhelpful responses and failed to address my concerns adequately. Her dismissive attitude and lack of resolution only added to my frustration. Impact on My Work The unresolved air conditioning issue has severely impacted my work as a taxi driver. Customers have complained about the extreme temperatures in my car, and some have refused to travel with me. This has resulted in significant income loss, compounded by the financial burden of ongoing insurance and maintenance costs for a car I could not use. Requested Resolutions Refund: A full refund of the catalytic converter repair charges (£1,855) due to the failure to honor the warranty and the lack of disclosure about the service history gap.Compensation: Reimbursement for time and expenses wasted due to the prolonged air conditioning repairs, including: Travel expenses incurred during seven visits to the dealership.Compensation for income loss of £200 per day over the three-month period when the car was inoperable. If I do not receive a satisfactory response, I will escalate this matter further, including seeking legal advice and filing a formal complaint with relevant consumer protection authorities. I hope to resolve this matter amicably and promptly. Kind regards, Aamir Suleman.”

Helpful Report

Posted 3 months ago

“Awful company I purchased a Toyota Electric bxz4 a few months back Doesn’t charge Complained multiple times and they keep ignoring the problem. Getting passed from department to department. No one taking ownership of the problem. Not calling back when they say they would. After constant complaining they have agreed to look at it but next courtesy car is available in 10 days. How do they expect me to get to work? Surely in the first few months after a new car purchase they would be amenable to sorting this out! They are behaving like ‘dodgy’ car salesmen.”

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Posted 4 months ago

“Car was due for service. It was picked up and delivered by Ian who was very courteous. The whole service process was hassle free. No complaints. A job well done.”

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Posted 4 months ago

“£18k Auris purchased at 43400 miles - on delivery 47500 miles on the clock! The worst car purchase we have ever experienced at Steven Eagell Toyota Colchester. The list of failings includes: car mis-sold with a false mileage recorded on contract; new MOT and service not carried out as agreed prior to collection; staff lied continually that everything had been done; emails and phone calls to provide hard evidence ignored; V5 transfer failed to go through as they ‘don’t bother with receipts’; zero customer service - a toxic and arrogant culture of denial and blame rather than taking any responsibility and simply getting things sorted; simple checks not carried out; incompetence running right through to management; communication on all levels extremely poor; attitude dismissive, unhelpful and dis-interested. A complaint to head office in process. No response whatsoever from complaints also sent to customer services at steveneagell and feedback at steveneagell. We’d genuinely recommend avoiding Steven Eagell Toyota Colchester at all costs if you want an honest and helpful approach to buying a car as well as the tiniest degree of customer service. This company has a serious problem which is not being addressed.”

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Posted 6 months ago

“Probably the poorest service going, went in with flat battery and 1 month later still not sorted! Cambridge you should be ashamed.”

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Posted 6 months ago

“Bad experience to Bishops Stortford Steven Eagell, and here it's 2 people unprofessional, scamm and liars Christian Kitoko and Tom Faugham.”

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Posted 6 months ago

“Very friendly and knowledgeable team. Ebrima was very helpful and answered all my questions.”

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Posted 7 months ago

“Very happy with my service , very pleased with who I dealt with, very polite and helpful young lady.”

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Posted 7 months ago

“A sales driven company who then don't really care after the sale has been made. We have noticed this more and more over the years having had Toyotas for many many years (20 years plus) and the takeover of our local dealer by Steven Eagell has contributed strongly to this. They were a customer service company but now are totally sales driven. We have purchased our last Toyota from them.”

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Posted 8 months ago

“DO NOT TAKE A CHANCE WITH THIS COMPANY My father in law purchased a second hand vehicle from this company on Saturday just gone. On Sunday morning he tried to get used to the touch screen programming the radio stations and favourites on the phone, non of which seamed to be working. So Today he took the car back to Toyota only to be told that "unfortunately that part is not covered by the guarantee" He has had it 48 hours and they told him they are not prepared to help in any way. Although they did suggest he contact the the Skoda main dealers or RAC who might fix it for him.? Now i am unsure they said this because they thought he was stupid or because he is 83 years old and fobbing him off would be easy. And what makes my blood boil is the fact i gave him a lift to the dealers to collect the car, and my father in law asked me if i had any cash on me as he wanted to give the nice salesman a tip for being very nice and attentive to him. Luckily i never had any cash on me. Please be careful with this company they are all smiles and coffee until they get the sale, unfortunately once they have your money, you are on your own. Absolutely despicable company. One star because there in no lower option.”

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Posted 8 months ago

“my third car purchased from Steven Eagell Luton. A+++ Syed .from purchase to collection.”

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Posted 9 months ago

“Graham Higgins: Lies & Deceit > Total Liability. A simple service turned nightmare! Even after reaching out to Head Office, I never heard a word from them! Only after pursuing legal action was anyone then bothered to consider providing a mildly sufficient plan. My car went in for its annual service and was returned to me with not only parts of the service missed by a so called mechanic named Hamza, but in the condition you'd find a scrap car to be in: dented, scuffed, scratched all around! After a lot of fun & games, with several failed attempts to repair my vehicle, it is safe to say I shall never use Tamworth again! Best advice I can give someone: Look elsewhere, you won't regret it!”

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Posted 9 months ago

“Bought a used Toyota from Steven Eagell Peterborough, Ricky came up with the perfect vehicle for me. He was friendly, professional and helpful. Thank you!”

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Posted 9 months ago

“Excellent today. Courier (Jim) very helpful; likewise service team (James and colleagues).”

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Posted 9 months ago

Steven Eagell Toyota is rated 4.0 based on 156 reviews