I just bought a 2022 Toyota RAV4 Plug-in Hybrid from Steven Eagell Toyota Cambridge. The sales executive that dealt with my purchase was Freddie Bols. I first met Freddie in late 2021 and after several discussions and a couple of test drives, I final reserved my RAV4. The initial delivery estimate was 6 months. Freddie gave me weekly delivery updates by email and phone calls. The delivery date finally updated to about three and a half to four months. One week before delivery, Freddie gave me the pleasant news that my RAV4 will be arriving and would be ready for collection soon after. After dealing with some pre-collection paperwork, Freddie told me that I can collect my RAV4 a few days later, unbeknownst to him that the day was my birthday (greatest present). On collection day, my RAV4 was all clean and fully charged, ready to be driven home. Freddie dealt with the final paperwork swiftly and gave me a quick run-through of the features and controls. From the first time I met Freddie until after I collected my RAV4, he dealt with me professionally, he answered all my questions (I had a lot of questions, sometimes late in the work day or on his days off) and made me feel like a very valued customer. I couldn’t recommend Freddie highly enough based on my buying experience with him. Special mention to Dushi for his role in making the buying experience superb and to Chris for taking the time to patiently and expertly answer the loads of questions I have about my new RAV4.