An incompetent and complacent service based on my recent experience. Why? Having reserved a new car with the Northampton branch and paid the deposit I was assured it would be ordered with Toyota the following Monday. Two weeks later I received an email from the dealer saying my deposit was being returned and I could only order the car online direct with Toyota. However, by then the car had sold out the UK allocation. Toyota contacted all UK dealers ahead of online ordering going live so that customers would be contacted and made aware. Would it have been too much trouble to alert me, allowing me to buy the car online. Not even so much as an apology. You have to ask yourself if this is the level of service I received do you really want to take the risk buying a new car with this dealer? There are lots of other great Toyota dealers and based on my experience I wouldn't trust Steven Eagell Northampton.