*Edited Review*
I went in to this dealership several months ago and was greeted by Mez who was very knowledgeable and easy to deal with. There was no hard sell and loads of information given. I took a test drive the same day, and went on to place an order straight away. The sales experience was pain free and smooth, with Mez providing regular updates and has dealt with all my queries efficiently and professionally. Picked up my car 26/7/2022.
HOWEVER, the after sales service was appalling, it took them over 2 months to clear my old car finance. I made several calls & emails chasing them. Left messages for Managers to call me back that never did, and then someone pretending to be a manager took one of my complaint calls. When I phoned back and asked what that persons position in the company was as I didn't believe him, I was advised he worked in Sales.
I started getting debt letters from my old finance company as all of the redemption quotes to clear finance had passed. Thankfully they understood what was happening and gave me additional time for the finance to be cleared without any penalties or charges. This after sales service has tarnished my whole new car experience with this dealership, and made me update my previous positive 5 star review.
2 years ago
Steven Eagell Toyota has a
4.1
average rating
from
148
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.