Just wanted to advice potential buyers of Toyota I would highly advice people to avoid Steven Eagell Toyota Wolverhampton, here the sales and management have a tendency to say yes to everything but when it comes to collecting your car don’t expect it to be all bells and whistles once you have walked out of the doors, the sales team tell you things that you want to hear but avoid factual technical information about the car you are buying. This is our Third Toyota and we picked up our car in March from the Wolverhampton showroom and the car isn’t anything like we was promised and like the previous cars we had we bought this on the basis that it was exactly the same but with a couple of upgrades. We have been back and forth ever since picking the car up since March 2023, few weeks ago we spoke to the general manager who was very understanding and put up his hands saying that the issue was on there side and he will help us resolve it, we asked in plain simply language can you email us across what are you willing to do to rectify this issue as we don’t have any idea what you can offer, he nodded away “yes yes it will be sent across by the end of the day, two days later still hadn’t heard anything sent a chaser email apparently he had sent it but we didn’t receive it all he responded with was if you can email how we want this resolved and he can suggest that idea to people higher up, which clearly shows how much he was listening and till now we are still waiting. Our advice to others looking to buy from this showroom please avoid and do not give 10 rating on reviews or surveys they send you before you even get your car because that reflects on the bonus that sales guys get so you can see how this will affect your experience once they give the 10 rating that the sales guys will openly ask you to give them so they get there bonus this lot don’t care. So please avoid this showroom.