Picked up brand new car today 13/09/23 from chelmsford branch collection date was decided in advance finance agreement was signed 5 days prior to collection On day of collection Have to wait 4 hrs to collect the car after 4 hrs guess what only rear mud flaps were fitted, not even noticed by sales person who was suppose to hand over the car When I asked to see the sales manager guess what there was no one in the branch to speak. Guess what after waiting over 4 hrs mud flaps fitted, keys were just handed over drove home and to my surprise wheel locking nuts were not in glove box & boot parasol shelf missing Just disappointed with pathetic service by Steven Eagell, Pathetic service and I am sure there customer service will never get back to me after writing negative review and writing email to them