£18k Auris purchased at 43400 miles - on delivery 47500 miles on the clock! The worst car purchase we have ever experienced at Steven Eagell Toyota Colchester. The list of failings includes: car mis-sold with a false mileage recorded on contract; new MOT and service not carried out as agreed prior to collection; staff lied continually that everything had been done; emails and phone calls to provide hard evidence ignored; V5 transfer failed to go through as they ‘don’t bother with receipts’; zero customer service - a toxic and arrogant culture of denial and blame rather than taking any responsibility and simply getting things sorted; simple checks not carried out; incompetence running right through to management; communication on all levels extremely poor; attitude dismissive, unhelpful and dis-interested. A complaint to head office in process. No response whatsoever from complaints also sent to customer services at steveneagell and feedback at steveneagell. We’d genuinely recommend avoiding Steven Eagell Toyota Colchester at all costs if you want an honest and helpful approach to buying a car as well as the tiniest degree of customer service. This company has a serious problem which is not being addressed.