First I did a lot of research to decide what car would suit my needs and the Lexus RX 450 L came out best, I then rang a few Lexus dealerships and the responsiveness and quality of support from MICHELLE TWYDELL was far superior to anyone else, I picked up the car recently and drive 100mikesnto Hatfield to pick it up and Michelle was excellent in taking us through the paperwork and going though in detail the car features so we could make the most of the car immediately. The car itself looks fantastic and is so smooth and a comfortable drive, it has all the extras you could want, loving it.