This was my first experience of a Toyota dealership and it was a positive one. I first contacted them soon after they were able to open in early June. I had an initial phone call with the sales manager who instilled confidence that they would give me a good trade-in price for my existing car and that the PCP deal was good value (0%). When I visited for a test drive, the salesman was very polite and patient. He was a sociable man, but I never felt pressured to go ahead with a purchase. The admin necessary for the purchase was lengthy but thorough. I was very happy with the car & with the "no haggle" trade-in deal. I would certainly recommend the dealership and the salesman "T" in particular.