Ordered 6 signed limited edition prints, a print on a board and a mug, all as gifts for various family and friends, with expected delivery of 7-10 days. I received an email accepting my order and three days later an email saying the first of my items was dispatched. By the end of the first week, all items had been dispatched, but clearly from different suppliers. The Board print arrived in 3 days, and the mug within a week. However, despite having a Royal Mail tracking number, the Royal Mail site could not verify the final part of the order as being collected. I contacted SB customer service by email after 10 days from dispatch - 3 days to replay and they stated that the package WAS with Royal Mail. I called the SB customer service and was told by the SB rep that Royal mail has 'had a bin of post stolen'?!! and that my order might have been in there. I have emailed and called again looking for an update, and been told that the 7-10 days is 'working days' and that my delivery will be on time, even though we are now on working day 15!! Latest: I now have a new [4th] part to my order - not sure what it is as order tracker is unclear, but I assume its my prints, and at last they are with Royal Mail - at a sorting office in Heathrow, London?! Printed in China? - after the last 3 weeks, it wouldn't surprise me. SB - you guys got off to such a good start, but the really poor customer email and call service and attention / honesty / openness to customer inquiries really lets you down. I am confident I will get my prints now, but I sent a lot of money and expect a much better level of information and transparency.