Utterly useless combination of retailer and delivery contractor (FEDEX). Received a text from FEDEX my canvas would be delivered the following day. Stayed in all day. Telephoned FEDEX as the day went on.. Fedex helpdesk said it couldn't help me but they would email the local office. Stephen Brown Art claimed the FEDEX text was wrong and I would receive the canvas the following day…. Stayed in all day again. At 4.45 I checked on Fedex site for an update which stated they had tried to deliver it but no one was in... I was in all day!. Telephoned Stephen Brown Art immediately... told it was too late in the day. I asked them to call me before 11am the following day with an update on what had gone wrong, but I would be in meetings from 11am and unavailable..BUT under no circumstances was Fedex to try and deliver the package as the house would be empty from 11am. Arrived home that evening at 9PM to find a note in the door from Fedex saying they'd tried to deliver at 13:55 and to telephone this number for a FINAL delivery attempt.. the nerve of them! Telephoned Steven Brown art was told someone had (tried to) email me the previous day asking how i wanted to proceed? Double checked in box no email! lies lies lies… told Fedex would try again but I would have to stay home again as they wouldn't even meet me on a morning or afternoon slot.. so 3 days lost/re arranged work for a lousy canvas.. and given they'd completely hashed up the previous attempt why oh why would I trust a new delivery slot! Sorry Steven Brown Art you need to sort out your delivery partner and also your customer care Will go to a shop and buy something else for my wall