BUYER BEWARE! DO NOT PURCHASE ANYTHING THRU STOCKX!! Everyone needs to pay attention to the amount of packages that get "stolen" in transit from StockX. Something fishy is definitely going on and it smells like fraud. I purchased a pair of sneakers on 11/16/20. They were supposed to be delivered by DHL on 11/23/20 but they never came. I called DHL who said they would have someone call me a few days later after they investigated for 4 hours. A few days later Antonio at DHL called me and said that he had the entire sorting facility my package was last scanned at cleared out and searched and they could not find my package so it was somehow lost and I should have StockX start a claim with DHL. I contacted DHL thru a form on their website since there is ABSOLUTELY NO OTHER WAY TO GET IN CONTACT WITH THEM and explained the situation. Daniela responded to my submission and demanded that I go down to my local police station, during a global pandemic, and file a false police report that the package was stolen off my porch. I explained again that the package was either lost or stolen at a DHL facility in a completely different city than the one I live in and that DHL already admitted to losing my package and could only start a claim with the shipper, StockX. Daniela demanded a police report again and said they would not even attempt to get my money back until they received this false police report. I explained my situation a third time and refused to file a false police report so they could commit insurance fraud. It wasn't until I started leaving negative reviews on other sites that I finally received a response from Akua at StockX stating that DHL had confirmed that a claim needed to be started and their "specialty team" would be in contact with me... something I had already told them multiple times. I expressed my disdain with how they handled the situation and I never heard back from Akua, or the "specialty team" she claimed would be in touch with me. It wasn't until 12/22/20, over a month after I made the purchase and had to deal with getting my refund back, that I saw the money back in my account without any sort of communication from StockX. StockX is a joke of a company. There is zero customer service. They are a complete scam. They take money from their customers and then scam them by sending fake products or somehow coordinating a theft within the carrier company. I will never do business with these fraudulent scammers again. Everyone should pay attention to how many of the PS5's they've sold recently get stolen. StockX steals them and wants you to file a police report so they can have the insurance company pay for it. If you feel this has happened to you, file a complaint with Fraud Trade Commission and your state's Attorney General. There should be a section to file a complaint against a business/company.