I ordered a pair of Jordan 1 low Shattered Backboard Sneakers that were advertised as new. Upon opening the box, it was apparent that they were not new. The soles showed dirt on the bottoms and the sides showed slight scuffing. There was also slight scuffing in the area around the ankles. They were either extremely shop worn or worn at least once. Since these were a Christmas gift for my daughter, I showed her the shoes later that day and she did not want to keep used shoes. The same day they were received, I took the numerous photos required for the return, including photos of the tag that they attach, still attached to the shoe, and through emails the return was approved. Now the company is claiming that the tag was tampered with (removed), so the return is denied. If the tag was tampered with, it was by StockX after receiving the return to have a reason to return them. There wasn't even time to have worn the shoes. I ordered from this company before, without any problems, but now I will not order again because this is how the handle a problem. The tags seem to be a nice scam to deny returns. Even though I have photos showing it was attached, there is no way to prove it was that way when shipped. I am currently debating filing a complaint with the BBB to warn others.