I bought 2 pair of sneakers at StockX. The courier company that they are using in the Netherlands is dpd. When the courier did not find any one home, he placed them in the garbage container next to my house. After finding a "you are not home" card in my mailbox were was written on." 2 parcels are in the container" I checked my gabage container..nothing was there. I checked with the courier company dpd, and they can do nothing for me, only the sender can ask for an inverstigation of the missing parcels. StockX informed me there is nothing they can do for me, and here it comes...because their system says that I signed for the delivery?!@ I explained again I was not home at the day of delivery, and did not sign. But again no empathy or any help from the customer service. You signed, so there is nothing we can do... Even when I came with the following leads, which I find more than enough to start een investigation. 1) I asked to check my signature with the one that was signed with/ explained that with an international delivery, only the receiver can sign. No anwer or reply on this 2) I forwarded the "your not home card" with wtitten on it "2 parcels are in the container" asked them why the courier left a "you are not home card" when they claim they have my signature??? StockX has no problem with the fact, their parcels are placed in a garbage container? No anwer or reply on this 3) I have a ring video recording were you can clearly see the courier ringing the doorbell, with both parcels in his hands, and leave..but the video is worthless to them, because there is not the video that somebody stole the packages from the garbage container!! The garbage container is next to my house, the doorbell cannot film this. Eventually I tried to communicate with cusromer service manager Noa. Not willing to help or come to a solution, no able to answer my leads and questoins. They only thing that she can communicate is: there is signed, sonwe can do nothing. Never met suc a short thinking and unhelpfull customer service. I have no sneakers en lost $500.