Customer service I’m noticing their customer service and refund is a popular problem with all other poor reviews I’m seeing I am not alone. If the order don’t go smooth then you are SCREWED! Arrogant rude agents, won’t help and when you report their agents they won’t even reach back out to you! I’ve been trying to report Alonna for days and they just ignore me. I bought multiple pairs of shoes and the one time u get a pair that’s used and dirty and have to talk to them they make you feel like a child not someone who spends hundreds of dollars to support their company.