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Anonymous
On June 28, 2020 I purchased a watch from Stuhrling Originals, a model Depthmaster 893 Automatic 42mm Diver - 893.03. The advertisement on the watch claimed to be a Swiss movement, it turned out to be a copy of a Swiss movement manufactured in China. No sooner had I received the watch it was loosing 4 - 5 minutes per week, I decided to wait a few weeks before requesting an RMA hopping that, being an automatic, it would correct itself by the movement of my wrist. Such was not the case. In February/2021 I sent the watch in at a cost of $12.75. I was sent an email on February 24th that my watch was received and processed, also informing me that the repair will take 6 weeks, in the same email they were asking for $20.00 for shipping and handling, an excuse used by companies to make extra profit. This same watch was being sold by Amazon for $79.00 and I paid $255.00 through Stuhrling. On March 11th,2021 I received an email stating watch repaired and claiming the $20.00. I called and told them I was not going to send it and if that was the case to keep the watch. As such, I was informed that if I had sent it in within 60 days of the problem arising, the company would have forgiven the $20.00. I stated that, what was just said to me I wasn't aware of that rule, that it shouldn't matter whether it was 60, 90, 120 or 365 days the watch still had a valid warrantee. The girl on the phone stated that they would keep the watch until I pay the $20.00, I told them to keep it because I wasn't going to pay. The watch didn't cost me $255, it cost me, so far, $255+12.75 or $267.75, and if I pay the $20.00 it will then become $287.75. My advice to anyone who read this, and you like the watches Stuhrling markets, buy them through Amazon, you might have some recourse. To me this was an expensive lesson.
3 years ago
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Stuhrling has a 4.4 average rating from 997 reviews

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