I recently purchased a Stührling watch, and my experience has been quite mixed. Initially, I was excited to receive the watch, but unfortunately, I encountered several issues that affected my overall satisfaction. Upon receiving the watch, I noticed that one of the pointers was not positioned correctly. This was disappointing, especially since it was a gift for my son, who was very excited about it. I contacted Stührling's customer support to address the issue, and they were responsive and apologetic, offering to replace the defective watch. However, the process of returning the defective watch and receiving a replacement was not as smooth as I had hoped. I had to send multiple emails to clarify the return process and confirm the shipping address. Additionally, there was some confusion regarding the packaging for the return, as I no longer had the original box. The more severe issue I encountered was with the order #114455. The connection between the strap and the watch was defective, causing the strap to come loose repeatedly. This significantly affected the usability of the watch. Despite several emails and voice messages, I did not receive a timely response from Stührling's customer support. This lack of communication was frustrating and led me to contact their CEO, Chaim Fischer, through LinkedIn in an attempt to resolve the issue. Unfortunately, Stührling never provided a return label, and neither the CEO nor the Operational Manager, nor anyone from customer service responded to my messages. This lack of support was highly disappointing and left me feeling neglected as a customer. Overall, while the initial issues with the watch were frustrating, the lack of response and support from Stührling's customer service was even more concerning. I hope that Stührling will improve their customer service in the future to ensure a better experience for their customers.