I have bought a few watches from Stuhrling over the last couple of years and each one has either broken quickly or had some sort of annoying defect. They look quite nice for the money and I have assumed they can't ALL be bad, but now that my fourth one in two years has arrived with defects, I'm done. Called Customer Service and seems like the person was new and/or deeply uninterested. She really didn't care if I was happy or not -- so both product and customer service are a wipeout with Stuhrling. Sounds like my options are waiting up to a couple of months for repairs and/or exchanges or just never buying from this company again. My guess is the latter will be far less painful. Stuhrling lost a good customer.