This was my first experience buying a watch direct from Stuhrling. Several months prior, I started communication( telephone and e-mails) looking for a certain category. First the phone call. the woman told me she would call or send e-mail pictures. Never received. Sent several e-mails no response. Ordered a watch on a 24 hr. event. Could not read the time. Talked to cust. service, asked for Mgr. not available, was considering an exchange, The lady did not have the knowledge to help me. So just a return. I have two of your watches and like them, which was the motivation to try direct. I was looking for a man's rose gold color automatic winding watch with hour and min hands, a contrasting color for sight. hoping to catch one on special, or Archives, not over $100.00. Had to give up.