I purchased the Legacy 977 hand-wind Skeleton, delivery took 18 days but when arrived it was presented well and a great looking watch - pity it didn't work. Followed return instructions (only 4 days to return, costing me $60 NZD) then another 17 days for new watch to arrive. New watch works well but disappointed that an original $197 NZD purchase has now cost $257 NZD by having to return a faulty product, not impressed! Perhaps returns on faulty products is something the Customer service/support team should be looking at. Watch itself - 5 stars, service 2 stars.