I have 4 Stuhrlings currently and I like them all, I recently had an experience that might change everything moving forward. I recently bought a watch online and I spent a little more than I usually do as Stuhrlings are usually priced very well. I received the watch in a timely matter and it was packaged beautifully, as all my other watches have been, I opened up the orange and black box in anticipation of what I ordered and unfortunately, I was underwhelmed. This has only happened once before and the company was good about accepting my return. Same thing happened this time, except they didn't offer a return shipping label? So I had to pay $14 for priority shipping (tracking) and $5 for insurance. I called customer service about my issue a few days after I received the confirmation email that my return was accepted. The customer service rep understood my issue, but said that it is a company policy to not offer return shipping. I was expecting her to issue some sort of credit or coupon to make up for the $19 that I spent to ship the watch back. No dice, got nothing. I find it odd for a company that is primarily an online retail store to not offer return shipping, especially in todays online economy. When I asked the rep about purchasing future watches, she basically said that was the cost I would have to absorb or take into consideration. I think $20 to test a watch is very extreme and I most likely won't be ordering any Stuhrling's in the near future. Sincerely, Steve Friedman