Impossible company to deal with. They do not answer the phone, suggesting WhatsApp as a convenient option. Initially there's no response, then you're expected to reply immediately otherwise you're disconnected. They eventually told me that I needed a 5 hour appointment slot to replace a meter that I did not want. This then leaked and ruined a sink vanity unit and WC surround. The only consolation was that I was told that I could have it removed if I waited 6 months. After 6 months I was told I could NOT have it removed but could have it moved (at a substantial cost) to a more convenient location. After another 6-week wait for 5 hour appointment slot, a very pleasant man arrived, saying that he knew from plans that it could NOT be re- sited. He checked again, and reconfirmed. 5 minutes later and done. I can see why water bills are so expensive now.