“Trying to pay my bill which I used to be able to do on-line, now because I am being changed to a different system, I can't. Tried to call many times but have over an hour wait, I work their times so I can't. Tried to use automated system on my mobile which they have sent me a reminder for but says it doesn't recognise my number !!!! This is such bad service and I am going to send a good old fashioned cheque with proof of postage and will need to be signed for, this is so bad and I hope somebody reads reviews as the company needs a bit of a shake up and then all of our bills are going up, really Severn Trent, you are taking the ****”
“If I could give a 0 stars I would. Takes over an hour for someone to answer the phone and when they do they are rude and arrogant. Shambles of a company”
“8 times I have called and tried to speak to someone regarding mine and my mothers bill. On hold for over and hour each time! I am a professional working and have to rush home to call, why are customer services only open until 17.00pm now, and no weekends? What are working people supposed to do! I have even been on hold and then cut off!!
I am trying to pay 2 bills and need to speak to someone regarding contradicting bills but to no avail! I am honestly so fed up with this and my time being wasted. I am not going to call again. I will wait for Seven Trent to contact me! Highly DISSATISFIED and DISAPPOINTED with this company!”
“Impossible to contact. Phone lines jammed with waits of over an hour and their website does not allow me to make alterations to my payments or switch to metred billing so am stuck on the wrong tariff and the wrong payment plan. Their complaints procedure starts with 'Talk to us'. I wish I could. Customer service just doesn't get any worse than this.”
“Need to discuss my bill with an advisor.
On hold for an hour and a half and then the call ended.
Very frustrating and disappointing customer service!!”
“Disgusting price hikes,I was paying £25 a month and my new bill was £72 a month.
You people make me sick.
Ripping off low paid workers and giving millions of hard working family's restless nights and countless problems.
Your prices are pure profit making and nothing but sheer greed.
Should not be allowed.”
“...this company keep sending me bills fro m months ago saying iam owe them money when ihave paid regular large installment and kept up to date .Upon questioning this last year they agreed ihad paid ,and then still sent a bil threatening court action ; the same has happened this year when i have paid in full well before april ,this is misrepresentation and also fraud on their behaf ,so have you had similar experiences let me know”
“Impossible company to deal with. They do not answer the phone, suggesting WhatsApp as a convenient option. Initially there's no response, then you're expected to reply immediately otherwise you're disconnected.
They eventually told me that I needed a 5 hour appointment slot to replace a meter that I did not want. This then leaked and ruined a sink vanity unit and WC surround.
The only consolation was that I was told that I could have it removed if I waited 6 months. After 6 months I was told I could NOT have it removed but could have it moved (at a substantial cost) to a more convenient location. After another 6-week wait for 5 hour appointment slot, a very pleasant man arrived, saying that he knew from plans that it could NOT be re- sited. He checked again, and reconfirmed. 5 minutes later and done.
I can see why water bills are so expensive now.”
“I’m providing feedback to Severn Trent under the following submitted information but I did not use the Trust Pilot route as Trust Pilot’s systems wanted to harvest too much personal data from me when I went to the Severn Trent section (so not conducive to encouraging Reviewers) , but I do want to credit the two Severn Trent employees with my comments. So.. as follows
Reference 13862181
Stephen Williams
Andrew Starch
On 27/11/24 Steve and Andy attended to check out and ‘deal with’ a sewage leakage issue in our street.
They were professional and effective in what they did, and demonstrated a professional, civil, efficient, and friendly manner when interacting with myself and neighbours.
It was refreshing to experience a positively effective service when there otherwise seems to be so much negativity about these days.
Many thanks to you guys”
“Shocking. Damaged my brand new 22k car I had for a few days due to not
Securing a fence properly when doing the drains. Admitted responsibly have had 1 phone call in around 2 months.
Am constantly having to phone and chase have now been asked 2 weeks ago to send photos and videos which I have and they haven’t even read the WhatsApp. Really not good. Am now having to contact a solicitor.”
“Luke and Lewis make a great team. They were polite, understanding and extremely efficient in dealing with a very stressful situation. They sorted the problem out without any fuss and even washed their cups.”
“Worst company, incompetent employees. Wanted payment in advance for the whole year, did not allow direct debit to be set. Sent emails with threats, called... ruined my credit score, according to them I have 2 months. I didn't pay (in advance?). When contacted, he rushed to apologize, arranged a direct debit, but the credit score remained fu... up”
“To whom it may concern,
On18th Jun 2024, 9.31am, I have called this company called Severn Trent to come and clear the sewage, drainage, since that time and date all I get is appologies and delays.
Friday the 21st Jine I was called to let me know in 10 minutes they will arrive at the property, no one actually came, how sad.
Remember, from the 18th until the 21st no one called at all, I wasn't expecting to be cheered by them but at least call and inform why you cant come.
They opened a job to look busy, they server to look like they do something, but, as it looks, they are useless.
Severn Trent charges me over £40/months and all we get is.....no services for what we pay.
The most unprofessional, unethical, and disappointing company.
Absolutely waste of time and money, if you have a chance to go with other providers, please do that, avoid this company at all costs.
So you believe this is a legit complaint, this is the job reference number: 2006602523.
I have thebooerariors names too but that will go into the former complaint so they can see my records
PS: nothing against the operators, they only.dp their job within a low self respect company.”
“The worst company ever, I am a single occupier, and they have been charging me from day 1 on multi occupier tariff
they did not accept to backdate the bill
they ignored my request to come to visit the property to assess a water meter installation
they opened my account without my consent and they did not provide me with any information about the account. I am escalating my case until I get all my rights”
“Just got this year's water bill from Severn Trent. It's gone up almost £100 !!!
Why? Just why??
What has ST done to justify a 15% increase ??
My water is the same, no one has upgraded anything nearby where I live or even in my street, water leaks, polluted rivers, homes of many people in Leicester have been flooded recently because the drains and sewers are badly maintained and/or blocked and the list goes on!!
So many reasons for ST to NOT force a big price hike on their already financially stretched customers ... and yet..... they have !! Again !!
But this year I will have to now pay £650 !!
It was £560 last year.
I have a shared supply with my neighbour too !! And ST charge my neighbour the same !!!!! It comes in the same flippin pipe ST !!! The same pipe !!! But now that water coming through that same pipe is almost £200 more expensive this year for absolutely no clarified or justified reason ???!!!!!
I called them today to ask why they have forced this unjustified rise onto us all ...... 4.6 million ST customers.
No solid answers at all, just excuses and placatory sound bites .
I then pointed out that what ST have just foisted onto us, their 'loyal' customers works out at just under half a billion pounds !!! (£460,000).
Last year's profit for ST was .... wait for it... half a billion pounds !! (£508,000).
Surprise surprise!
A manager is calling me back within 24 to 48 hours , apparently to explain why there has been a huge price hike ... again.
I'm interested to hear his excuses.
I'll let you know .....”
