I placed an order for an item that showed in stock on the Summit website. To ensure the order was received, I called Summit and was informed that the item would ship from the manufacturer as Summit had no stock. I then personally contacted the manufacturer and learned that only two units were left. Concerned about the low stock, I called Summit back to expedite my order, and they confirmed it would be processed the same day. However, days went by without receiving a tracking number. When I called and chatted with Summit, they could not provide an update. Upon contacting the manufacturer again, I discovered that Summit had not placed the order. Summit claimed they had placed the order and were waiting for tracking. They also incorrectly stated that the manufacturer could not confirm orders without Summit's internal purchase order. Three days later, I received a cancellation email from Summit. This experience was a complete waste of time. I placed the order directly with the manufacturer and promptly received a tracking number. Summit's customer service is a joke.