I have had the worst experience trying to get a refund for an item I returned a month ago. It has been 4 weeks and I still haven’t received my money. I have never ever experienced such incompetence and lack of empathy for the customer. Initially the refund was paid but they used the wrong bank. When I brought this to their attention, they said they would investigate and give me feedback but nobody attempted to resolve the problem or even give me feedback. The matter was handed to Muntu S, who is a supposed manager but he has been so unhelpful. He never returned my calls or emails and he doesn’t know how to handle customer queries efficiently. Superbalist needs to train their staff on how to solve problems because that is essentially what good customer service is about and without good customer service, you will not have returning customers. A week ago I spoke to Grant who assured me that he would assist to resolve the situation. He loaded the payment and contacted finance and I was so hopeful that it would be resolved. I was pleasantly surprised when he kept his word and notified me once the payment was supposedly made. It has been a week since they claimed to have processed the payment again but still I haven’t received anything. Grant promised to check on the proof of payment once available and give me feedback but I am yet to see any proof that the payment was made. I have spent so much time, effort and airtime contacting these people to try and get my money back. I am tired and frustrated and going to take the matter to small claims court if I don’t receive my money this week. Be warned, stay far away from Superbalist. The promotions and discounts that they offer is really not worth hassle and horrible customer service. I will never again purchase from this company