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Superbalist.com Reviews

1.5 Rating 236 Reviews
9 %
of reviewers recommend Superbalist.com
1.5
Based on 236 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Superbalist.com 4 star review on 21st April 2025
Noluthando Tshabalala
Superbalist.com 1 star review on 10th October 2024
Mbalenhle Mahlaba
Superbalist.com 1 star review on 25th July 2024
Anonymous
Superbalist.com 1 star review on 25th July 2024
Anonymous
Superbalist.com 5 star review on 8th April 2024
Refilwe Mogorosi
Superbalist.com 1 star review on 17th April 2023
Anonymous
Superbalist.com 1 star review on 17th April 2023
Anonymous
50
Anonymous
Anonymous  // 01/01/2019
I have ordered on this website a week ago, got a promotion on my first purchase, which i spent R1000 +, I got a whole R400 off, that is AWESOME@! Definitely ordering again.
Helpful Report
Posted 1 day ago
Absolutely love these sneakers! Right out of the box, they were incredibly comfortable — no break-in time needed at all. The cushioning is soft yet supportive, making them perfect for long walks, workouts, or just everyday wear. They look great too — clean, stylish, and easy to pair with anything. Honestly, they’re some of the nicest and most comfortable sneakers I’ve owned. Highly recommend!
Superbalist.com 4 star review on 21st April 2025
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Posted 2 days ago
Superbalist has stolen my money for next day delivery. Then they ask them to deliver, they refuse to deliver. They do not care about their good customers, doesn’t matter how much you spend with them. They do not care that they are losing a customer today. Rather buy in store, as they cannot honour a free delivery after they mess up. Guess this is how they treat all customers. Be careful of them They have no value for customers
Helpful Report
Posted 3 months ago
I placed an order and used PayJustNow as my payment method. The first installment of R799 had been deducted from my bank account, however my order not long after got cancelled by Superbalist. They claim that there was a failed payment from PayJustNow's part, which is why they cancelled the order, and advised me that PayJustNow needs to refund me. I have spoken to PayJustNow who have confirmed that they are not able to refund me until they receive communication from Superbalist to confirm the cancellation and that a refund should be processed, however 3 weeks later, multiple phone calls and emails made, and still, no contact has been made by Superbalist to PayJustNow, despite many emails, calls and time wasted on my part trying to get this resolved. The service has been utterly disgraceful and disappointing to say the least. PayJustNow sent a direct email to Justine in the Finance Department from Suparbalist, and to date, she has not responded to their email, making it difficult for them to proceed with my refund. This has been escalated to the Finance Department and Justine directly multiple times by Superbalist agents as well, however nothing is being resolved. My 2nd PayJustNow installment is due to be taken in a week, for an order that had been cancelled, which will result in me having to fight for 2 payments of R799, if this is not resolved before then!!! POOR CUSTOMER SERVICE FROM SUPERBALIST!!! Your lack of interest in assisting your customers is disgraceful!!! I will think twice to shop with your company again!!
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Posted 6 months ago
2 weeks later. Still waiting for refund to be processed. At this stage it is stealing as you took my money but did not give me a product.
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Posted 6 months ago
Orders are always delayed . I don't understand why would it take 2 weeks to get something local, I mean Shein take a week and they import from china. I am never ordering from them again!!!!!I bought this item on the 8 October the estimated delivery date is 18 Oct 2024.
Superbalist.com 1 star review on 10th October 2024
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Posted 6 months ago
I still await my refund. Its been 4 weeks and you guys couldnt be bothered to assist me. You have my items I returned but i still don't have my refund. You failed to tell me my delivery was cancelled. I spoke to 5 different agents all who did absolutely nothing. So i don't know what more to say. I've paid for goods which you still have, but aren't doing a damn thing about refunding me. I've explained the same damn issue countless times and all I get is incompetence. Like WTF?
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Posted 6 months ago
Fake CK one Never buy from them !!! Absolute waste of money Scam scam scam Or Cologne and perfumes are fake
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Posted 7 months ago
I will never again support this company. They have sold me a product that does not do as it promises, and refused to investigate further. This made me wonder if it is because they are selling counterfeit products? Why would a company refuse to investigate a faulty product?
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Posted 8 months ago
Order was very late, and then came incomplete, but they still sent an email stating that my order has been delivered. Knowing very well that only one item was delivered, because there's way these two could have fitted in this one package.
Superbalist.com 1 star review on 25th July 2024 Superbalist.com 1 star review on 25th July 2024
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Posted 8 months ago
I bought G-Star Raw slides and they were fakes. They don’t look or feel the same as those in G-Star Raw store. Total scams
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Posted 9 months ago
I received a different jersey while I ordered a hoodie
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Posted 10 months ago
Bought 2 bottles of sol de janeiro and they were absolute fakes!!!! Biggest scammers ever!!!! Tried contacting them to no avail!!!! eventually they emailed me saying that parallel imports are products purchased from a third party and that they are original!!!! That's is an absolute LIE!!! Do not buy from Superbalist ever!!!! Shocking!!!!
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Posted 11 months ago
I so far bought 3 perfumes D&G and they last long same as the perfumes from other retail stores [Dichem & Clicks], their delivery is fast, I have never encountered any problems like even now I ordered NWS NIKE FLEECE yesterday Sunday when I check the status says Dispatched, honestly I am happy with their service 😀
Superbalist.com 5 star review on 8th April 2024
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Posted 1 year ago
Incomplete order Only received 12 items instead of 20 items, and I haven't received any help, I tried to call them and even sent them an email but still🤷‍♀️
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Posted 1 year ago
Your shoes they are fake;made in China Replay even raw
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Posted 1 year ago
I ordered a patio couch and paid for Sunday delivery as I was unable to be home on other days. Delivery was confirmed. The couch was not delivered. On Monday I received a message that it would be delivered on Monday. I called customer care to reschedule for the following Sunday. This was confirmed. On the Saturday prior to delivery I received a cal from the driver to say that he does not work on Sundays and that they lied to me that they could deliver on Sunday. When I told him I could not receive the item on Saturday he processed a cancellation of my order and my couch was sent back to the warehouse and a refund supposedly processed. 9 working days later still no refund. After a number of emails unanswered I finally called and was told they would process the refund today. Still they have not send me confirmation of this as promised. Now I have to wait a further 5 days not knowing if I will receive the refund or not. Shocking service from Superbalist.
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Posted 1 year ago
I bought from Superbalist and my order wasn’t delivered on the scheduled date. When I called the following day to enquire about it, I was told that the item went to the wrong warehouse and they are stony sorting it out and I should wait until I get an SMS and they are not even sure when I will get that SMS as they are still busy trying to get my order to the correct warehouse.
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Posted 1 year ago
I bought a couch from Superbalist and paid for Sunday delivery. I received confirmation sms and email to say my order was being prepared for delivery and I would receive it Sunday. Waited at home all day Sunday - no delivery. Then get sent a message to say that the item will be delivered Monday - when I am at work so I managed to contact customer care and they apologised and re-scheduled for the following Sunday. Again I get confirmation emails to say delivery will be Sunday. Then the preceding Saturday I get a call from the driver to say they will not deliver on Sunday because they don't work Sundays. And when I told him I had paid for Sunday delivery, and it was confirmed but customer services, he told me they ****. He did not deliver my order on Sunday. He tried to deliver on Saturday when I was not home. And then they cancelled my order and issued a refund. So I have now lost out on the patio couch I had bought and paid for because I was not home for the wrong delivery days they decided to deliver on.
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Posted 1 year ago
Superbalist have a bad service lately,2 weeks back I ordered and on the day of delivery I got a mail saying they apologize they delivered on wrong warehouse. I waited for another week for my delivery on the day of delivery when I called I was told my order was canceled because the driver came 3 times imagine I'm at work reception is there. Ok on my Monday I reorder the delivery was today around 12 I got a miss call I returned a call immediately the phone was on on voice-mail, after an hour I get hold of the person whose a driver he told me I buzzed at your reception no one opened ,he asked what time I go home I said 5 he said he will come before 5. Since I ve been calling before till now no answer phone just ringing. The service is bad and they don't care about customers won't recommend.
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Posted 1 year ago
Superbalist.com is rated 1.5 based on 236 reviews