I ordered a patio couch and paid for Sunday delivery as I was unable to be home on other days. Delivery was confirmed. The couch was not delivered. On Monday I received a message that it would be delivered on Monday. I called customer care to reschedule for the following Sunday. This was confirmed. On the Saturday prior to delivery I received a cal from the driver to say that he does not work on Sundays and that they lied to me that they could deliver on Sunday. When I told him I could not receive the item on Saturday he processed a cancellation of my order and my couch was sent back to the warehouse and a refund supposedly processed. 9 working days later still no refund. After a number of emails unanswered I finally called and was told they would process the refund today. Still they have not send me confirmation of this as promised. Now I have to wait a further 5 days not knowing if I will receive the refund or not. Shocking service from Superbalist.