I placed an order and used PayJustNow as my payment method. The first installment of R799 had been deducted from my bank account, however my order not long after got cancelled by Superbalist. They claim that there was a failed payment from PayJustNow's part, which is why they cancelled the order, and advised me that PayJustNow needs to refund me. I have spoken to PayJustNow who have confirmed that they are not able to refund me until they receive communication from Superbalist to confirm the cancellation and that a refund should be processed, however 3 weeks later, multiple phone calls and emails made, and still, no contact has been made by Superbalist to PayJustNow, despite many emails, calls and time wasted on my part trying to get this resolved. The service has been utterly disgraceful and disappointing to say the least. PayJustNow sent a direct email to Justine in the Finance Department from Suparbalist, and to date, she has not responded to their email, making it difficult for them to proceed with my refund. This has been escalated to the Finance Department and Justine directly multiple times by Superbalist agents as well, however nothing is being resolved. My 2nd PayJustNow installment is due to be taken in a week, for an order that had been cancelled, which will result in me having to fight for 2 payments of R799, if this is not resolved before then!!! POOR CUSTOMER SERVICE FROM SUPERBALIST!!! Your lack of interest in assisting your customers is disgraceful!!! I will think twice to shop with your company again!!